Refund Policy
Effective date: 2026-09-30
This policy applies to purchases from Specimenly, registered under PH-84668646 at Garden Way 1, 1550 Mandaluyong City, Philippines.
This refund policy applies to Specimenly and its published services regarding mineral specimen display products.
Eligibility for Refunds
Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.
Exclusions from Refunds
Custom or special orders are not eligible for refunds. Please ensure your selection is correct before completing your purchase.
How to Request a Refund
To request a refund, please contact our support team with your order details and reason for the return.
Refund Processing Time
Once we receive your returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method.
Cancellation Policy
Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.